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We transform


ideas into services

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We transform


ideas into services

 

We are the human centered Research and Development lab for the service industry.

How does your company explore future models for your business?

 
Service-Design-Process
 
Benjamin-Schulz-Co-Founder-of-Service-Innovation-Labs
The customer perceives your company as a holistic entity. Therefore a successful innovation needs to consider the entire value space of a business, and eventually perform a delightful experience through every touchpoint.
— Benjamin Schulz, Co-Founder
 

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We combine


5 key competencies

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We combine


5 key competencies

Human Centered Research

We focus on a deep understanding of consumers' challenges to identify opportunities and design solutions

 

Innovation Strategy

We support businesses to transform their organisations for continuous innovation

 

Experience Design

We foster lasting brand relationships by creating delightful service experiences that make customers’ lives easier

 

Business Design

We build business models that make new services commercially viable

 

Service Prototyping

We foster an agile and iterative approach for piloting services quickly