David Schmidt

David Schmidt was responsible for Content and Communication at Service Innovation Labs in Berlin. He translated complex methods and project insights into understandable content, building SI Labs’ knowledge base.

Making Knowledge Visible

At SI Labs, David documented the team’s working methods and insights:

• Blog Posts – Regular publications on methods and project experiences
• Method Documentation – Preparing iSEP and Service Design approaches
• Internal Communication – Knowledge transfer between project teams
• External Communication – Visibility of SI Labs in the professional community

The Value of Documentation

In a consultancy focused on knowledge transfer, documentation is not a byproduct – it’s part of the value proposition. David’s work ensured that project insights weren’t lost but remained available for future teams and clients.