Articles
Innovation, Transformation & Service Design
Expert articles and insights on service innovation, business transformation, and design thinking.
Flat Organizations: Why They Fail and What Actually Works
Flat hierarchies promise agility but often deliver chaos. Research shows: it's not about less structure, but better structure.
Holacracy in Practice: What We Can Learn from Zappos, Buurtzorg, and Mercedes-Benz
An overview of the most important Holacracy case studies worldwide. Insights from 47 documented implementations and academic research.
What Research Says About Holacracy: A Synthesis of 655 Studies
The most comprehensive analysis of academic Holacracy research to date. 5 key findings from 655 studies on success, failure, and impact.
How Holacracy Succeeds: A Success Playbook for Self-Organization
The 5 success patterns from 50 studies on successful Holacracy implementation. Practical strategies for sustainable self-organization.
Why Holacracy Fails (And How to Prevent It)
The 7 most common reasons for Holacracy failures and evidence-based strategies to avoid them. Insights from 655 academic papers.
Holacracy at SI Labs: Ten Years of Self-Organization Experience
How we implemented Holacracy, what we learned, and why we still practice it today. An honest experience report.
Holacracy: A Practitioner's Guide to Self-Organization
Holacracy replaces traditional hierarchies with roles, circles, and clear governance. Learn from practitioners how self-organization actually works.
How to Implement Holacracy: A Practical Seven-Phase Guide
How to successfully implement Holacracy: From readiness assessment to full rollout. Practical steps based on real-world experience.
Holacracy vs. Sociocracy: Choosing the Right Framework for Self-Organization
A structured comparison of Holacracy and Sociocracy. Both enable self-organization, but in different ways.
Wild Days of Implementing a B2B Fintech Service
We hosted Service Design Drinks Berlin and shared our experience implementing the fintech product Bonitaetsmanager.
B2B Personas and Prototypes
A framework for crafting Company Personas and People Personas in B2B Service Design.
B2B Service Design User Types
An overview of user types in B2B Service Design and what role emotional and social jobs play.
Self-Organization and Strategy Development - Part 3
Did self-organization become stronger through these processes? The results of our participative strategy development.
Self-Organization and Strategy Development - Part 2
Learnings from our strategy process: When many cooks make a better broth.
Self-Organization and Strategy Development - Part 1
If culture eats strategy for breakfast, self-organization invites strategy for lunch.
How Do Companies Establish an Innovation Culture?
Innovation potential exists in every company. Unlocking it often requires professional support and a systematic approach.
How Do Companies Manage Innovation Processes Effectively?
Many innovation projects fail. The innovation funnel is a proven tool for structuring the process and improving success rates.
How Can Companies Organize for Innovation?
No one-size-fits-all solution for innovation. A functioning innovation structure must be custom-designed for each organization.