Case Study
Digital Transparency for Dental Prosthetics
We created a digital companion for dental prosthetic treatments for a statutory health insurance company, making the treatment process simpler and more transparent for patients.
The Challenge
Dental prosthetics are expensive and the process is often opaque for patients. What treatment options are available? What does insurance cover? How do I find a suitable dentist? These questions often remain unanswered.
Our Solution
A digital companion that guides policyholders through the entire dental prosthetics process:
- Clear explanation of treatment options
- Transparent cost overview and insurance subsidies
- Qualified dentist search nearby
- Digital communication between patient and insurer
The Result
Policyholders can now make informed, self-determined decisions about their dental prosthetic treatment. Satisfaction with the process has increased significantly.
Methods
- Design Research
- Service Blueprinting
- Prototyping & User Testing
- Agile Development